Refund policy

We hope you love your Loved by Ro purchase.

Please choose carefully, as we do not offer returns or refunds for change of mind or incorrect sizing.

As we sell both new and preloved pieces, the condition of each item will be described as accurately as possible. Any known significant flaws will be noted in the product description.

If you believe your item is faulty, damaged or significantly different from its description, please contact us as soon as possible so we can make it right.

Nothing in this policy excludes your rights under the Australian Consumer Law.